Free Caregiver Matching Service in New York

When a parent or spouse suddenly needs help at home, most families do not have weeks to sort through listings. This free matching service is built for that moment. You complete one care form. Within 72 hours, you receive vetted caregiver video profiles so you can see and compare people before you schedule a conversation.

There is no fee to submit the form and no fee to receive profiles. You stay in control of who you contact and whether you hire anyone.

Why New York Families Need a Faster Way to Compare Caregivers

Care needs in New York are not abstract. In New York City alone, U.S. Census Bureau ACS estimates count 1,365,795 residents age 65 and older, including 172,659 residents age 85 and older. The same local data show 402,938 seniors living alone and a median household income of $79,713.

Applying a national Alzheimer's Association prevalence rate (about 1 in 9 adults 65 and older) to that New York City 65-and-older population produces an estimated 151,755 residents who may be living with Alzheimer's disease specifically. That figure is our derived estimate, not a Census Bureau count, and it is not a count of all-cause dementia. Alzheimer's disease is the most common cause of dementia, but it is not the only one.

Statewide, New York also ranks second among states for Alzheimer's prevalence. Those public figures help explain why families here look for help quickly. They are not a diagnosis of anyone in your household, and they are not an endorsement of this service by any agency.

What This Free 72-Hour Service Actually Delivers

This is a matching service, not a medical clinic and not a government benefits office. The outcome is simple and time-boxed:

Free to use. You do not pay to submit a request or to receive profiles.
One starting form. You describe the person who needs help, the home setting, the schedule, and the kind of support you want.
Human matching, not a raw job board. Your request is reviewed against caregiver availability, experience, language, and the type of help you listed.
Vetted video profiles. You receive short video introductions and written profile details so you can see the person, not just a paragraph of text.
A 72-hour turnaround. The clock starts when a complete form is submitted. Profiles are sent so you can review them at home.

You decide the next step. Receiving profiles does not obligate you to interview or hire anyone.

Step 1: Complete the Initial Care Form

The process starts with a single form. It is written for families, not clinicians. You will not get a medical diagnosis from this form, and you should not use it as one. The goal is to understand the home, the schedule, and the help you want so the match is useful.

A complete request usually includes:

The New York borough, city, or county where care will take place
Who needs support and your relationship to that person
When help is needed: days, evenings, overnights, weekends, live-in, or a short-term start
The tasks you want covered, such as meals, companionship, transportation, mobility support, or personal care
Language or cultural preferences that matter in the home
Whether you want someone with experience supporting memory loss or Alzheimer's disease
How soon you need someone to start, and who should receive the profiles

If a required field is missing, the 72-hour window does not start. A complete form is what lets matching begin the same day.

Step 2: Matching and Vetting Against Your Request

Once the form is complete, your request is reviewed against caregivers who are open to New York cases that look like yours. Matching is practical. It looks for fit, not a medical label.

Typical match factors include:

Location and travel range for the neighborhood you listed
Open hours that line up with the schedule you requested
Hands-on experience with the tasks on your form
Comfort in the setting you described, such as an apartment, a multi-generational home, or a household where the older adult lives alone
Language match when you asked for one
Prior work with families navigating memory loss, when you asked for that experience

Vetting happens before a profile is sent to you. Caregivers are screened for the basics families need in order to take a video seriously: identity, work history in home care or related support, the services they will and will not provide, current availability, and whether their introduction video is recent and complete. Profiles that cannot be confirmed are not forwarded.

This step is not a medical assessment of your family member, and it is not an eligibility decision for any public program.

Step 3: Receive Vetted Caregiver Video Profiles

Within 72 hours of a complete form, you receive a short set of vetted profiles. Each profile is designed so you can compare people quickly:

A video introduction from the caregiver
The types of help they provide and the schedules they can take
Relevant experience, including memory-support experience if you requested it
Languages spoken
How soon they could start
Clear next-step instructions if you want to talk with them

Review the videos first. Then shortlist two or three people, ask follow-up questions, and only then decide whether to set up a conversation. If the first set is not the right fit, you can update the form with what was missing—hours, language, neighborhood, or the type of help—and request another match round at no cost.

How This Service Works Alongside New York Care Programs

Many families use private matching while they also look at public long-term care options. Those paths can run at the same time. This service does not replace a public program, does not file a benefits application for you, and is not endorsed by any New York agency, clinic, or physician.

One statewide structure families often ask about is New York's Managed Long Term Care program. You can learn more about this program from the New York State Department of Health, including how managed long-term care is organized in the state. Some households also look at consumer-directed options that, for people who qualify, allow a member to choose and manage an aide. Eligibility, covered hours, and any asset or functional rules are set by the program—not by this matching service.

If Alzheimer's disease is part of your family's situation, New York agencies also publish public updates, including a New York State Department of Health Alzheimer's announcement. Those pages are listed here as information resources only.

Who Should Use This Matching Service

This service is a fit when you need to see real caregiver options quickly and you want to do that without paying a search fee. It is commonly used by:

Adult children coordinating care from another borough or another city
Spouses who need backup hours so they are not providing every shift alone
Households where an older adult lives alone and family wants a person on site for meals, mobility, or company
Families who want someone with memory-support experience and want to see that person on video first
People comparing private help while they also research MLTC or consumer-directed options

It is not a substitute for emergency services, a hospital discharge order, or a doctor's treatment plan. If someone is in immediate danger, contact emergency services first and use matching after the situation is stable.

Start Your Free 72-Hour Match

You do not need a perfect plan to begin. You need a complete picture of the home, the hours, and the help you want. Submit the initial care form with those details. Matching and vetting begin from that form. Within 72 hours, vetted caregiver video profiles come back to you so you can review faces, voices, and experience before you commit to a single interview.

There is no charge to start, and no requirement to hire from the first set of profiles. If New York is where care needs to happen, the next step is the form.