How the Free 48-Hour Matching Service Works
The free 48-hour matching service in San Antonio works in four steps: you complete a short care form, we screen caregivers for dementia care experience, we send 3 to 5 video profiles within 48 hours, and you watch each caregiver's video interview before deciding whom to meet. There is no charge to use matching. You stay in control of whom you meet and whether anyone comes into the home.
The process is built for families who need to see a person speak, not just read a list of names. You can pause, replay, and compare interviews on your own schedule, then choose only the people you want to meet.
The Short Care Form Families Complete
A short care form is the first step, and it is how we learn who needs help, where they live in San Antonio, and what kind of support you want at home. You can note routines, language preferences, pets, mobility, and whether you need a few daytime hours or around-the-clock coverage.
The form also lets you say whether you are planning companion care, personal care, memory care at home, respite care, 24-hour live-in care, or hospital discharge care. Share only what you are comfortable sharing. A clear picture of a typical day helps us send profiles that fit your household, not a generic list.
Caregivers Screened for Dementia Care Experience
We screen caregivers for dementia care experience so the people in your profiles have done this kind of home support before. That screening is how we decide who belongs in the 3 to 5 video profiles you receive. It is not a medical assessment of your loved one, and it does not replace the questions you should still ask in person.
When you meet anyone, ask every agency or caregiver about background checks, licensing, and training. Those questions are yours to ask. Our matching process is different: caregivers are screened for dementia care experience, and you watch each caregiver's video interview before deciding whom to meet.
Three to Five Video Profiles Within 48 Hours
We send 3 to 5 video profiles within 48 hours of your short care form. Each profile belongs to a caregiver screened for dementia care experience and includes a video interview you can watch before any meeting is scheduled.
You are not asked to choose from a long roster or to take the first available person. A small set of profiles is easier to compare, and 48 hours is meant to keep families from waiting through another weekend without options. If the first group is not the right fit, you can tell us what to change so the next set is closer to what you need.
Watch Each Caregiver's Video Interview Before You Meet
Families watch each caregiver's video interview before deciding whom to meet. The video interview is the proof. You hear how the caregiver talks about memory changes, daily routines, and being in someone else's home, and you decide who feels like a match before anyone comes to the door.
Video review happens on your time. Share the interviews with a sibling, spouse, or other decision-maker who cannot be in San Antonio this week. Only after you choose whom to meet do introductions move forward. If you want to stop, you can stop. Matching does not obligate you to hire.
In-Home Help San Antonio Families Often Request
San Antonio families often request in-home help that ranges from friendly presence during the day to hands-on personal care or overnight coverage, based on what their loved one can still do safely. Companion visits can cover conversation, meals at the table, and a familiar routine. Personal care can cover bathing, dressing, and toileting when those tasks become hard to manage alone.
Some households want memory-focused support at home as thinking and daily function change. Others need a short stretch of respite so family caregivers can rest, work, or travel. After a hospital stay, a temporary caregiver at home can help the first days back, when schedules and medications are easy to miss. You name the type of help on the short care form so the video profiles you receive line up with that request.
Aging at Home in San Antonio
San Antonio has 190,908 residents aged 65 and over, 22,716 residents aged 85 and over, a median household income of $62,917, and 52,868 senior households where someone 65 or over lives alone, according to the U.S. Census ACS 5-Year Estimates. Those city figures help explain why so many local families are arranging help inside the home rather than waiting for a crisis.
A parent who lives alone may still want to stay in a familiar house. Adult children who work full time often cannot cover every meal, medication reminder, and evening. Matching is a way to see caregivers quickly, then decide what schedule the household can sustain.