Families deserve a clear picture of who may enter their home. This page explains how caregivers are vetted with background checks, reference verification, and video interviews before they are matched to a family.
We complete those steps first so you can focus on care needs, household routines, and whether a caregiver is the right fit. The same sequence applies whether you are exploring companion care, personal care, or another in-home service.
Why Vetting Happens Before Every Match
Caregivers are vetted before they are matched to a family so screening is finished before anyone is introduced to your home. Background checks, reference verification, and video interviews are not optional add-ons after a placement. They are the gate that a candidate must pass first.
That order matters when care happens in a private household, around medications, meals, mobility, and personal routines. Families planning memory care at home often want extra confidence that the person supporting a loved one has already been screened. Public information about Alzheimer's disease is available from the CDC overview of Alzheimer's disease and dementia.
Background Checks for Every Caregiver
A background check is completed for each caregiver candidate before that person can be matched to a family. We review the results and do not move a candidate forward if the outcome does not meet our standards.
Background screening is meant to help families reduce avoidable risk. It does not replace your own judgment when you meet a caregiver, and it does not replace ongoing communication after care begins. Candidates who do not complete this step are not matched.
How We Verify Caregiver References
We verify caregiver references before any match is finalized so prior work history and reliability can be checked. Reference verification looks beyond a resume and asks people who have actually worked with the candidate how that person showed up on the job.
Typical reference conversations cover punctuality, communication, professionalism, and how the caregiver handled everyday care tasks. We look for a consistent picture of trustworthiness. If references cannot be confirmed, the candidate is not matched to a family.
Video Interviews With Care Candidates
Video interviews are used to assess communication, professionalism, and fit before a caregiver is introduced to your household. A live conversation helps us hear how a candidate explains experience, talks through routines, and responds to practical questions.
Interviews also help us understand availability, transportation, and the kinds of support the caregiver is prepared to provide. That includes household companionship, help with daily activities, or coverage that may later include respite care for family members who need a break. Video interviews happen before matching, not after a caregiver has already been sent to your home.
How We Match Vetted Caregivers to Families
Only after background checks, reference verification, and video interviews are complete do we match a caregiver to a family. Matching considers your schedule, the type of help you need, and the personality and communication style that will work in your home.
A family that needs a few hours of friendly presence may be a better fit for companion support, while another household may need hands-on help with bathing, dressing, or mobility. Some families also plan for 24-hour live-in care or short-term hospital discharge care. The vetting steps stay the same. Matching is the final step, not a shortcut around screening.