We screen every caregiver with a background check, reference verification, and a video interview before matching that person with a family. This page walks through each step so you know what happens before anyone is introduced for in-home support.
If you are comparing options on our Detroit in-home care hub, this screening sequence is the starting point. Vetting is finished first. Matching conversations come after.
How Caregivers Are Vetted Before They Are Matched
Caregivers complete a background check, reference verification, and a video interview, and they are not matched to a family until those steps are done. We use the same sequence for every candidate so you are not asked to accept a different standard from one person to the next.
That process applies whether you later choose companion care, personal care, or another in-home service. Screening answers a trust question. Matching answers a fit question.
Background Checks
Every caregiver completes a background check before being matched to a family. We treat the check as a required gate, not a courtesy review, and a candidate does not move forward until it is finished.
A background check helps us review information that could affect safety and trust inside a private home. If the results raise a concern, that person is not presented as a match.
We keep this step consistent so families in Detroit can expect the same baseline review before an introduction is offered.
Reference Verification
We verify caregiver references before we recommend that person to a family. Reference checks happen during screening, not after someone has already been sent to your home.
When we contact references, we listen for patterns such as reliability, communication, respect for household routines, and experience with the kind of help you need. That context matters as much as a written work history.
If references cannot be confirmed, the caregiver is not moved into matching.
Video Interviews
We interview caregivers by video to evaluate communication, professionalism, and fit before an in-home introduction. Seeing and hearing a candidate helps us go beyond an application.
During the interview we talk through caregiving experience, comfort with daily routines, and how the person responds when plans change at home. We also look for clear, respectful conversation, because that is what your household will experience in person.
A video interview does not replace your own conversation with a caregiver. It is an earlier filter so the people you meet have already been screened.
What Happens After Screening: Matching With Your Family
We match a caregiver to your family only after screening is complete and we understand the type of help you want at home. Background checks, reference verification, and video interviews come first. Scheduling and personality fit come next.
Some households want friendly presence and conversation through companion care. Others need hands-on help with daily tasks through personal care, short-term coverage through respite care, overnight support through 24-hour live-in-care, or a planned return home through hospital discharge care. The screening path stays the same. The match is tailored to your request.
You stay involved after we propose a vetted caregiver. You can ask questions and decide whether the introduction feels right for your home.