Every caregiver is screened through background checks, reference verification, and a live video interview before we match them with a family. This page walks through each step so you know what happens before anyone is introduced to your home.
We do not send a caregiver based on a resume alone. Screening is completed first, then we look at schedule, skills, and fit for the kind of help you need.
Why Careful Vetting Matters for Denver Families
Careful vetting matters because in-home care involves trust, private routines, and often support for someone living with Alzheimer's disease or another memory change.
Families across Denver invite caregivers into their homes for companionship, personal care, and day-to-day structure. When memory, judgment, or mobility has changed, the person in your home needs to be reliable and respectful. The Centers for Disease Control and Prevention offers a clear public overview of Alzheimer's disease and related dementias that many families read when they are first planning support.
Vetting is a baseline, not a substitute for your own comfort with a caregiver. It is the work we complete before we discuss companion care, personal care, or memory care at home.
How We Screen Every Caregiver Applicant
We screen every caregiver applicant through a set sequence: application review, background checks, reference verification, and a live video interview before any family match.
An applicant who skips a step, cannot be reached for interview, or does not meet our standards is not introduced to a household. The same sequence applies whether you need a few daytime hours, respite care so a family caregiver can rest, or more intensive coverage such as 24-hour live-in care.
We review work history and availability first so we do not waste your time on someone who cannot cover the hours you need. Only applicants who clear that review move into formal checks and interviews.
Background Checks Before Any Match
Background checks are completed before a caregiver is matched to a family, and a match does not move forward if required checks are incomplete or do not meet our standards.
We confirm the identity information on the application and run criminal background screening as part of the pre-match process. Our team reviews results rather than relying only on an automated pass or fail. We look for records that would raise concern about safety in a private home.
A background check cannot measure kindness, patience, or skill with memory loss. That is why reference calls and a video interview still have to be completed before we suggest a caregiver for your home, including after a hospital stay when families ask about hospital discharge care.
Reference Verification With Past Employers and Families
Reference verification means we contact people who have actually worked with or employed the caregiver and ask specific questions about reliability, conduct, and quality of care.
We ask applicants for professional references, preferably from prior care roles, agencies, or families they have supported. A list of names on a form is not verification. Our team reaches out directly and asks about punctuality, communication, how the caregiver handled stress, and whether the reference would recommend that person again.
If references cannot be reached, give inconsistent accounts, or raise concerns, the applicant is not advanced. We would rather leave a shift uncovered in our matching queue than send someone whose past work we cannot confirm.
Video Interviews That Go Beyond a Resume
Video interviews let us see how a caregiver communicates, answers real-world scenarios, and talks about boundaries before we schedule a family introduction.
A written application cannot show listening skills or how someone responds when a question is unexpected. During the interview we cover work history, transportation, availability, and comfort with tasks such as meal support, mobility help, and companionship. We also walk through situations that come up in home care, including a missed medication reminder, a sudden change in mood, or a request that falls outside the agreed care plan.
We listen for respectful language about previous clients and for a clear understanding that the caregiver is a guest in someone else's home. Applicants who cannot complete a live interview are not matched with a family.