Our 72-hour matching process is a step-by-step way to go from a complete care request to a proposed caregiver introduction within three days. The same steps apply no matter which city you are in, including if you reached us through a local page such as our Dallas, TX hub.
This page explains what happens during that window, what we need from your family, and how care can start once you accept a match. It does not provide a medical diagnosis or treatment plan.
What the 72-Hour Window Includes
The 72-hour matching process is designed to take a complete care request through caregiver review and a proposed introduction within three days. The clock starts when we have the details needed to match, not when you first think about hiring help.
Matching is the work of finding a caregiver whose skills, schedule, and experience fit the request. Starting hands-on care is a separate step. Care may begin inside the 72-hour window, or on the first date that works for your household and the caregiver.
If the hours are uncommon, the location is hard to staff, or the support needed is highly specialized, finding a strong fit can take longer than three days. We will tell you if that is the case instead of forcing a weak match.
Step 1: Share the Care Profile
Matching begins when you describe who needs help, where care will take place, the hours you need, and the tasks you want support with. A clear profile is what allows us to search for the right person instead of a generic fill-in.
Helpful details include preferred days and times, language needs, pets, household smoking, parking or building access, and whether the person needs help with meals, bathing, dressing, mobility, medication reminders, or companionship. You do not need a formal diagnosis to request help.
If care is needed after a hospital stay, share the expected discharge day as soon as you know it. That lets matching run in parallel with discharge planning through hospital discharge care.
Step 2: Review Available Caregivers
After we have a complete care profile, we review caregivers whose skills, availability, and experience align with that profile. The goal is a practical fit, not a random assignment.
We look at schedule overlap first, then at the type of help requested. A request for companion care is matched differently from a request for hands-on personal care, overnight coverage, or memory-related support at home.
If more than one caregiver could work, we prioritize the combination of availability, relevant experience, and the preferences you listed. We do not present a match until those basics line up.
Step 3: Introduce a Proposed Match
You are introduced to a proposed caregiver so your family can ask questions and decide whether the match feels right. Introduction is part of the 72-hour process, and you are not required to accept the first person we present.
Use this conversation to confirm hours, typical tasks, communication style, and any household routines that matter. If memory changes, mobility limits, or overnight needs are part of the plan, say so in plain language during the introduction.
If the match is not right, tell us what did not fit. We can look for another caregiver rather than asking you to continue with a poor fit.
Step 4: Confirm the Start of Care
Once you accept a match, we confirm the start date, hours, and task list so care can begin on the timeline you need. Confirmation turns a proposed match into a working schedule.
The first shifts are a chance to see how the plan works in the real home. If tasks, timing, or communication need to change, say so early so the schedule can be adjusted.
Families who need coverage around the clock can request 24-hour live-in care during this step. Live-in and overnight requests follow the same matching steps, but they depend on caregivers who can work those hours.