Our 72-hour matching process is a structured way to connect a family with a home caregiver after we learn about daily needs, schedule, and preferences. The goal is a clear path from the first conversation to a planned start of care, whether you need short visits or more continuous support. This page walks through each step so you know what happens, what we ask, and what you can prepare, no matter which city you live in.
What the 72-Hour Matching Window Covers
The 72-hour matching window covers intake, needs review, caregiver selection, and a planned introduction so families can move from inquiry to a care start plan within three days. It is a process timeline, not a medical evaluation and not a diagnosis. Families use it when a hospital discharge is coming, when a spouse needs a break, or when memory changes make daily routines harder to manage alone.
If you want a local starting point first, you can begin on our Baltimore home care hub and then follow the same matching steps described here.
Step 1: Share Your Care Needs
The first step is a conversation in which you describe who needs help, what a typical day looks like, and when you want care to begin. We ask about mobility, meals, companionship, personal care tasks, overnight needs, language or cultural preferences, and whether memory support is part of the picture. You do not need a formal diagnosis from us, and we do not diagnose or treat medical conditions.
Families often request companion care for supervision and social support, or personal care for help with bathing, dressing, and other daily tasks. If someone is leaving the hospital, hospital discharge care may be the right starting point so the first days at home are covered.
Step 2: We Review Matching Factors
We review matching factors such as schedule, location, required skills, and household preferences so the caregiver we propose can actually do the work you described. A weekday afternoon companion visit is a different match than overnight support or a live-in arrangement. We also note whether the household needs someone comfortable with memory-related routines, such as gentle reminders and a calm, consistent approach.
Alzheimer's disease is the most common cause of dementia, and many families seek in-home help as symptoms affect daily life. Public health agencies describe how Alzheimer's and related dementias can change thinking, memory, and everyday function over time. The CDC overview of Alzheimer's disease and dementia is a clear, non-commercial place to read more about those conditions.
Step 3: Caregiver Selection and Introduction
Caregiver selection and introduction happen after we identify a candidate whose availability and experience fit the request, then we arrange for you to meet or speak with that person before care is locked in. You can ask about experience with similar households, transportation, and how the caregiver handles a typical shift. If the first introduction is not the right fit, we continue matching within the same 72-hour window rather than asking you to start over from scratch.
When memory support is the main need, families often look at memory care at home so the match emphasizes familiar routines in the person's own space. When a family caregiver is exhausted, respite care can be matched for a defined block of hours so the primary caregiver can rest.
Step 4: Confirm the Plan and Start Care
The last step is confirming the care plan, start date, visit length, and backup communication so everyone knows who arrives, when they arrive, and what the first shifts should include. Confirmation covers tasks, household rules, emergency contacts you provide, and how to request a schedule change. If needs are around the clock, we discuss whether 24-hour live-in care is a better structure than rotating shorter visits.
Starting care does not replace a physician's advice. If you want independent information on Alzheimer's research resources, the National Institute on Aging maintains a directory of research centers. Find an NIA-funded Alzheimer's Disease Research Center if you are exploring clinical studies. That directory is a research resource, not an endorsement of this matching service.