Our caregivers are screened for dementia care experience. We send 3 to 5 video profiles within 48 hours, and families watch each caregiver's video interview before deciding whom to meet. The video interview is the proof.
What dementia care at home actually involves
Dementia care at home is practical help with memory, thinking, and everyday tasks that have become hard to manage alone. The CDC describes dementia as a general term for impaired ability to remember, think, or make decisions that interferes with doing everyday activities.
In a Tucson household that often looks like help with meals, bathing, dressing, medication reminders, and staying safely occupied. The caregiver is in your kitchen and bathroom, not a clinic, so skill with daily life matters as much as a calm manner.
Training and experience to look for
Look for caregivers who can describe real dementia care they have already done, not only general senior sitting, and ask how they handle confusion, repetition, and personal care. A resume that says "caregiver" is not enough if the person cannot walk you through a hard afternoon.
Ask every candidate:
- How long have you worked with people living with dementia, and what did a typical shift include?
- How do you respond when someone repeats the same question, refuses a bath, or becomes frightened?
- Are you comfortable with bathing, dressing, toileting, and meal help?
- What would you do if the person tried to leave the house or did not recognize a family member?
You may also ask any agency what dementia-related instruction it provides, whether it requires certifications, and how supervisors check in on the job. Those are fair questions for any provider. They are not a claim about this service.
We screen caregivers for dementia care experience, then share 3 to 5 video profiles within 48 hours so you can hear how each person talks about that work before you decide whom to meet.
Background checks, licensing, and other safety questions
Ask every agency or independent caregiver how they verify identity and work history, whether a criminal background check was completed, who holds insurance, and how you can confirm those answers in writing. Do this before anyone has a key or a garage code.
Also ask:
- Is the caregiver an employee of an agency or an independent contractor?
- Who carries liability insurance, and can you see proof?
- How are replacements handled if the regular caregiver is ill?
- Who do you call after hours if something feels wrong?
- Which Arizona licenses or registrations, if any, does the agency hold, and how can you confirm them?
Licensing and screening practices differ from one provider to another. Treat vague answers as a reason to pause, not as a formality you can skip because a neighbor made a referral.
Personality fit and why a video interview matters
Personality fit means your relative stays calmer and more willing to accept help with this person than without them, which you can only judge by seeing and hearing the caregiver before you hire. Technical skill without patience will not last through a long Tucson afternoon of repeated questions.
Watch for a tone that does not talk down, interest in former work, language, faith, or routines, and the ability to slow down instead of arguing with a confused statement. If your relative tenses when the person arrives, treat that as information.
The video interview is the proof. Families watch each caregiver's video interview before deciding whom to meet, which shows pacing and warmth that a paper profile cannot.
Red flags to avoid
Red flags include vague experience, pressure to hire immediately, no written duties or pay terms, and any brush-off of background-check, insurance, or drop-in questions. Slow down or walk away if you see them.
- The person cannot describe specific dementia care they have done, only that they "love seniors."
- You are pushed to hire before you have watched a video interview or met in person.
- There is no written list of duties, hours, pay, or an after-hours contact.
- The caregiver discourages family visits, cameras in common areas, or a simple check-in routine.
- Questions about background checks, references, or insurance are treated as insulting.
- Pay is cash only with no receipt, or the person asks to use your relative's bank card without family oversight.
- Anyone promises to reverse confusion or to replace medical care.
A good caregiver welcomes your questions. A poor fit hopes you will stop asking them.