If a loved one with dementia just fell, stay with them, decide whether to call 911, and then put extra in-home help in place so they are not walking unassisted. This page is a crisis-response guide for Philadelphia families. It is not a medical diagnosis, a treatment plan, or a substitute for emergency services.
For a wider view of local options after the immediate crisis, see our Philadelphia dementia care guide.
What should you do in the first minutes after a fall?
Stay with the person, keep the room calm, and do not pull them to their feet until you know they can move without severe pain.
Kneel at eye level and use short, simple sentences. A person living with dementia may not remember the fall, may not describe pain clearly, or may try to stand before it is safe. Look for heavy bleeding, a limb that looks out of place, and hazards such as a wet floor, a loose rug, or a walker left out of reach.
If they are unconscious, having trouble breathing, or you suspect a head, neck, hip, or back injury, do not move them. Call 911 and wait beside them until help arrives.
When should you call 911 after a fall?
Call 911 if the person cannot get up, hit their head, lost consciousness, is vomiting, has a seizure, is bleeding heavily, or seems much more confused, drowsy, or weak than usual.
Also seek emergency care if one side of the body is weaker, speech is slurred, or they cannot put weight on a leg. People with dementia often cannot report symptoms the way other adults can, so a sudden change from their usual alertness is a reason to get them checked rather than wait it out at home.
If you are unsure, have emergency responders evaluate them. Tell the crew that the person has dementia, which medicines they take if you know, and what their usual level of awareness looks like.
What if the fall does not look like an emergency?
If the person is alert, can move their arms and legs, and there is no sign of a serious injury, help them rest on the floor, then sit up slowly before they try to stand with support.
Once they are in a chair or bed, stay with them. Watch for delayed problems such as a growing bruise on the head, new vomiting, increasing confusion, or a refusal to use an arm or leg. Do not leave them alone to sleep it off, especially overnight.
Write down the time of the fall, what they were doing, whether they hit their head, and any change in walking or speech. That note helps family members who were not in the room and helps a clinician or emergency team later.
Why is a fall at home especially serious in Philadelphia?
A fall is especially serious in Philadelphia because the city has a large older population, and many seniors live alone, so no one may be nearby to notice a second fall or a delayed injury.
U.S. Census Bureau ACS estimates show 227,129 Philadelphia residents age 65 and older, including 25,511 age 85 and older, and 80,889 seniors living alone. The same U.S. Census Bureau ACS data profiles report a median household income of $60,698 in the city.
The CDC describes dementia as a general term for the impaired ability to remember, think, or make decisions that interferes with doing everyday activities, and identifies Alzheimer's disease as the most common type of dementia. CDC overview of Alzheimer's and dementia
Those same difficulties can make a fall harder to manage. The person may not remember to stay seated, may not call for help, or may try to walk to the bathroom alone while they are sore or startled.
How do you arrange in-home support after a fall?
After the immediate medical question is settled, arrange extra in-home help so your loved one is not walking unassisted while they are sore, frightened, or more confused than usual.
Call a home care provider, explain that there was a fall, and describe what the person now needs: someone in the home, help getting to the bathroom, and a plan for overnight hours if they live alone. Families in Philadelphia often start with closer daytime supervision and then add evenings or overnight coverage if the person still tries to walk without help.
Companion care can keep a calm presence in the home so the person is not left alone with a walker just out of reach. Personal care can help with bathing, dressing, toileting, and steadying them on their feet when they are stiff or bruised.