Families in Baltimore receive caregiver profiles within 48 hours of a complete request. This page explains each matching stage in order so you know what happens before anyone comes into the home.
What the 48-Hour Promise Includes
The 48-hour promise includes every matching stage from a complete request through delivery of caregiver profiles. Request review, caregiver matching, and profile delivery all take place inside those 48 hours. Care starts later, when you choose a person and agree on a first visit.
Step 1: Submit a Complete Care Request
A complete care request is what starts the 48-hour matching clock for Baltimore families. You describe who needs help, where in the city care will take place, which days and hours you need, and the type of support you want, such as companion care or personal care. Household preferences, including language, also belong in this request so the people you see are a realistic fit.
The 48-hour clock does not start on a partial request. If hours, location, or the kind of help needed are missing, those details are collected first, then matching begins.
Step 2: Review the Care Picture
A review of your care picture happens inside the same 48 hours and organizes schedule, location, and type of help. This step is not a medical diagnosis and does not replace guidance from a clinician. It simply lines up what you already told us, including whether you need short visits, overnight coverage, 24-hour live-in care, or help after a hospital stay.
Step 3: Match Caregivers to the Request
Caregiver matching happens inside the 48 hours and pairs your request with people whose availability and experience fit the home. Matching looks at the hours you named, the area of Baltimore you named, and skills that line up with companionship, hands-on personal care, or memory care at home. You are not assigned a single caregiver before you see options.
Step 4: Receive Caregiver Profiles Within 48 Hours
Baltimore families receive caregiver profiles within 48 hours of a complete request. Profiles introduce the people who can meet the schedule and the kind of help you asked for, so you can compare fit before anyone arrives. If you asked for respite care or hospital discharge care, the names you receive should reflect that request.
What You Do After Profiles Arrive
After profiles arrive, you review them, ask follow-up questions, and choose whom to meet. The 48-hour matching window has already finished at this point. You set a start date once you are comfortable, which may be right away or on a later planned day.
When Memory and Daily Function Become Harder
Dementia is a general term for impaired ability to remember, think, or make decisions that interferes with daily activities, as described in the CDC overview of dementia. Families in Baltimore often request in-home help when those everyday tasks become difficult to manage alone.
Long-term care includes services and supports that help with personal or health needs over a period of time, and that help can take place at home. The National Institute on Aging explains what long-term care is in those terms.