Families in Los Angeles receive caregiver profiles within 48 hours of a complete request. This page walks through each matching stage so you know what to send, what happens next, and what you will see when those profiles arrive.
If you are still comparing local in-home options, use the Los Angeles care hub together with the steps below.
What Happens Inside the 48-Hour Window
Every matching stage, from a complete request through delivery of caregiver profiles, happens inside 48 hours. The clock does not start on a partial inquiry, and profile delivery is not a longer timeline.
Inside those 48 hours, a coordinator confirms what you need, identifies caregivers who can serve your household, and sends profiles you can compare. Hands-on care in the home starts only after you review those profiles and agree on a start time.
Step 1: Submit a Complete Care Request
The 48-hour matching clock starts when you submit a complete care request, not when you first ask a general question. A complete request gives the matching team enough detail to propose real people rather than a generic placeholder.
Include the area of Los Angeles where care will take place, the days and hours you need, whether you want short visits or longer coverage, and the kind of help you are seeking. Add language needs, pet or household notes, and any routine that matters, such as meal times or walking. You do not need a medical diagnosis to complete a request.
Step 2: A Coordinator Reviews Your Request
A coordinator reviews your complete request during the same 48-hour window to confirm location, schedule, and the type of help you want. If a required detail is missing, they will ask for it, and the 48-hour clock starts once the request is complete.
This review is an intake step, not a medical assessment. The coordinator is matching logistics and preferences, not treating a condition or changing a plan from your clinician.
Step 3: Caregivers Are Matched to Your Household
Matching takes place inside the 48-hour window by comparing your complete request with caregivers available to work in Los Angeles. The aim is a short list of people whose skills, language, schedule, and setting fit what you asked for.
A request for companion care is matched differently from a request for personal care or 24-hour live-in care. Tell the coordinator if you need overnight coverage, help with bathing and dressing, or someone to keep company during the day, so the match follows the work you actually need.
Step 4: You Receive Caregiver Profiles
You receive caregiver profiles within 48 hours of a complete request. Those profiles are the output of matching, and they arrive so you can compare people before anyone is scheduled in your home.
Each profile is meant to help you see relevant experience, availability, and the kind of work that person does. Read them with your household in mind, and write down questions you want to ask before you decide.
What You Do After Profiles Arrive
After you receive profiles, you review them, ask questions, and choose whether to interview, select someone, or request another match. That decision belongs to your family, and the start of care follows it rather than the 48-hour matching clock.
If the first group is not the right fit, say what was missing. A tighter brief, such as a language requirement or a need for respite care on specific days, helps the next pass. You are not required to accept the first profiles you see.